Support
Support is available for students and staff – find out how to call or email someone, lodge a formal report or anonymously report a complaint.
Get immediate support
For immediate assistance:
- Staff, students and visitors can access the Safer Community Program.
- Outside of the University, 24/7 support is provided by LifeLine and BeyondBlue.
Lodge a formal report
For students
- Student complaints and grievances: Guides students through the process of submitting a student grievance and how to escalate an unresolved student complaint or grievance.
- Raise a concern or issue
- Raise a grievance
- Escalate a complaint
- Inappropriate Workplace Behaviour Line: Use this to report inappropriate behaviour by University employees.
For staff
- The recommended first step is to raise the issue with your line manager, or HR manager. If this is not possible, file a complaint through the Inappropriate Workplace Behaviour Line.
Anonymously report a complaint
- Anonymous reporting: Complaints filed through this system do not open a formal investigation, and the University uses the anonymous data collected through the portal for statistical services.
Further information on reports and complaints
- UMSU Grievances and Complaints: Assists students with exploring possible courses of action and assist students through the complaints and grievance process.
- Safer Community Program: Provides support and advice to members of the University about concerning or inappropriate behaviour.
- Making the University a fair, equitable and safe workplace (staff complaints): A guide to the University's policy on inappropriate behaviour, grievance procedures, whistle-blowers and help from external agencies.